Who we are
Hygge Digital Ltd is responsible for the personal information covered by this policy. We are registered in England and Wales under company number 15264003. Our registered office is 82a James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. For privacy questions or requests, email hello@hyggeco.uk.
Information we use
Enquiries. The contact form asks for your name, email address, subject and message so we can understand and respond to your enquiry. Your company and telephone number are optional. We also use the information you provide when you contact us directly. Our lawful basis is our legitimate interest in responding to enquiries and keeping track of the conversation. If you ask us to take steps towards a contract with you, we use the information needed for those steps.
Running and protecting the website. We use technical information such as your IP address and request details to serve the website, diagnose problems and limit repeated or abusive form submissions. Our lawful basis is our legitimate interest in keeping the website secure and available. The contact form uses a session cookie. The session also lets the form retain your entries briefly if you need to correct an error. See our Cookie Policy.
Who helps us run the website
We use hosting and email services in the UK to run this website and receive and respond to enquiries. We may disclose information where the law requires it.
Your browser requests the website’s typeface from Bunny Fonts. The provider says it serves fonts without tracking visitors or keeping request logs. Read the Bunny Fonts privacy information.
How long we keep information
We keep enquiry correspondence for as long as we need it to respond and follow up. If it relates to a project, an agreement or a dispute, we may keep it for longer to manage that work, meet legal obligations or resolve the issue. We keep technical records for as long as needed to run the website, investigate faults and deal with security incidents.
Your rights
Under UK data protection law, you can ask for a copy of your personal information or ask us to correct it. Depending on the circumstances, you can also ask us to delete it, restrict how we use it or provide it in a portable format.
You have the right to object to our use of your information where we rely on legitimate interests.
To exercise a right or raise a concern, email hello@hyggeco.uk. You can also raise a complaint with the Information Commissioner’s Office or call its helpline on 0303 123 1113.